Frequently Asked Questions
Can I book activities locally or on-site?

Travel Yamu is only able to take bookings either via our website or over the phone. We don’t currently have offices that accept in person or on site bookings.

How do I choose the best tour/activity?

With so many amazing activities on travelyamu.com, we know it can be tough to choose! Here’s a good way to narrow it down:

  • Enter your destination (i.e. Kuala Lumpur, Singapore, Sri Lanka etc.) into the search box on travelyamu.com. From there, you can choose to view:
  • The main page for your destination, which features our most popular tours and activities in that place.
  • Specific activities in your destination.
  • Attraction and recommendation pages, which include insider tips about the top things to do in your destination.
  • You can also use the left navigation bar to look at types of activities in a particular destination, such as food tours, helicopter rides, etc.

Tip: All of the activities you see are offered “as is,” which means they can’t be customized. But don’t worry, we have tons of options (and some tours with multiple options!), and we’re sure you’ll find the perfect activity for your trip.

I am attempting to book a private tour and the price appears to be changing. What’s going on?

Pricing for private tours is based on the size of your group. When looking at a private tour on the website, click on the ‘price calendar’ link. This will show our availability calendar with the per-person breakdown listed conveniently on the left-hand side. Please note, all pricing listed here is per person.

Can I book activities locally or on-site?

When you’ve selected a tour, look under the box that lists the price for the tour and you will see booking options listed. If the only option listed is 'Adult' then everyone who takes this tour will be charged the same rate.

Why do I have to provide my weight or age for some tours?

Generally speaking, if a tour operator is asking for your weight or age, it’s to ensure your safety during the tour.
Weight is required for most tours that involve flying (for example: helicopter tours).
Age may be requested for liability or insurance reasons, or to ensure you’re getting the best price.
TIP: If you’d like more details on the information being requested, look under the Important Info tab and scroll down to the Additional Info section.

Can I buy an activity for another person?

Yes – however, we do have some activities where, for security and fraud purposes, the Credit Card Holder and Lead Traveler name must be the same. You will get an error at checkout if you are attempting to book one of these tours. Unfortunately in these cases, the Lead Traveler would need to book themselves.

Can I customize a tour on your website?

You can purchase leisure (FIT/GIT) services from 1 room up to 30 rooms and from 1 person to maximum 44 persons available on our e‐booking system. If you are registered, please visit www.otnworld.com and get the instant quote and close the booking. If by any chance you are not registered, please register on our web site or send an email to sales@itours.com.my.